Refund Policy
Refund Policy for MarktExpres
Introduction
At MarktExpres, customer satisfaction is our top priority. We are committed to providing high-quality products and excellent service. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your experience with us is positive.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- The request for a refund must be made within 30 days of the delivery date.
- Proof of purchase, such as an order confirmation or receipt, is required.
Non-Refundable Items
Certain items are non-refundable, including:
- Perishable goods (e.g., food, flowers).
- Personalized or custom-made items.
- Gift cards.
- Downloadable software products.
- Items marked as final sale or non-returnable.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email our customer service team at marktexpres@gmail.com with your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization (RA) number and instructions on how to return the item.
- Return the Item: Ship the item back to us using a trackable shipping method. Include the RA number inside the package.
Return Shipping Costs
- Customers are responsible for paying the return shipping costs unless the item received was defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Processing Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds
If you haven’t received a refund after 10 business days, please check the following:
- Contact your bank or credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at marktexpres@gmail.com.
Exchanges
If you need to exchange an item for the same product due to defects or damage, please contact us at marktexpres@gmail.com. We will provide instructions for the exchange process.
Contact Us
If you have any questions about our Refund Policy, please contact our customer service team at:
MarktExpres
Email: marktexpres@gmail.com
Conclusion
At MarktExpres, we aim to make your shopping experience as smooth and enjoyable as possible. If you are not completely satisfied with your purchase, we are here to help with a hassle-free refund process. Thank you for shopping with us!